Refund Policy

Refund Policy

Last Updated: October 2025

At RunStrap Services, we strive to provide reliable and professional truck dispatch solutions to all our clients. However, we understand that circumstances may arise where a refund request is necessary. Please review our refund policy below:

1. Service Fees

All payments made for our dispatch services are non-refundable once a load has been successfully assigned, booked, or dispatched to a carrier. This is because our team invests time and resources in securing loads and coordinating logistics.

2. Refund Eligibility

Refunds may only be considered if:

• The dispatch service has not been initiated.

• A double payment or technical error occurred during the transaction.

• The service cancellation request is made before load confirmation.

3. Refund Process

If your refund request meets the criteria above, please contact us within 5 business days of payment. Approved refunds will be processed within 7–10 business days through the original payment method.

4. Non-Refundable Situations

Refunds will not be provided if:

• The load was successfully dispatched or delivered.

• The carrier/client fails to respond or provide necessary paperwork.

• Service cancellation occurs after work has started.

5. Contact Information

For refund inquiries or assistance, please contact us:

📞 Phone: (484) 766-4038
📧 Email: info@runstrapsservices.com
📍 Address: 215 Gotham Ave, Elmont, NY 11003